Sponsoring functions have been blocked by fb because of recurrent wrong manipulation from my side. I wrote many times to facebook to clarify the...

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Sponsoring functions have been blocked by fb because of recurrent wrong manipulation from my side. I wrote many times to facebook to clarify the situation, then when they reply (after several days) they only keep on answering me "we couldn't verify your payment method"

Last updated
Charles Totherow
Facebook Expert

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Charles Totherow
Facebook Expert

I'm sorry to hear that you're experiencing issues with Facebook's advertising platform. Dealing with Facebook support can be frustrating at times, but there are some steps you can take to try and resolve the issue:

  1. Review Payment Method: Make sure your payment method (credit card or PayPal) associated with your Facebook Ads account is valid and up to date. Double-check your billing information to ensure there are no errors.

  2. Payment Verification: If you're receiving messages about payment verification, it's crucial to ensure that the payment method you're using is indeed valid and not experiencing any issues. Sometimes, banks or financial institutions may block transactions with Facebook due to security concerns. Contact your bank to verify that there are no issues on their end.

  3. Clear Outstanding Balances: If you have any outstanding balances on your Facebook Ads account, make sure to pay them off. Unresolved debts can lead to issues with advertising.

  4. Contact Facebook Support: Continue to reach out to Facebook support through the appropriate channels. While it can be frustrating, persistence may eventually get you a more detailed response. Be sure to explain your situation clearly and concisely in your messages to them.

  5. Appeal the Decision: If you believe your account was wrongly blocked, you can try submitting an appeal through Facebook's support channels. Provide any necessary documentation to prove your identity and the legitimacy of your advertising.

  6. Consider a Different Payment Method: If the issue persists, try using a different payment method, such as a different credit card or PayPal account, to see if that resolves the payment verification problem.

  7. Be Patient: Unfortunately, Facebook support response times can be slow. It may take several days or even weeks to receive a meaningful response. While waiting, continue to follow up politely and provide any requested information promptly.

  8. Seek Legal Advice: If you've tried all of the above steps and are still unable to resolve the issue, you may want to consult with a legal professional who specializes in technology and internet-related matters to explore your options.

Remember that Facebook's policies and procedures can change, so it's essential to stay up to date with their latest guidelines and requirements. Keep records of all your interactions with Facebook support, including screenshots and email correspondence, as they may be useful in resolving the issue.

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