I am trying to place an ad or actually boost a post on instagram. It then asks me to sign into facebook but someone else's account comes up and I can't get any further
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I am trying to place an ad or actually boost a post on instagram. It then asks me to sign into facebook but someone else's account comes up and I can't get any further
Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!
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May I ask are you tryign to post an ad with a phone or computer?
Sorry for taking so long to get back with you as well.
Can we try to use a computer if you have one to post the ad?
On a phone. I actually figured out how to delete the person who was a former employee now it is saying I need to ad myself as an admin
Is this from Facebook or Instgram?
To be specific. When I am on Instagram and I try to boost the post this is the message I am getting...No permission. You can't creat an ad because the Facebook user Marco Hyder (that's me) isn't an admin of the page redcrownedirezumi. (that's it insta and facebook page) Please ask the Page admin to add you as an admin.
Do you know who thepage admin is ?
I am
Or was it just you the whole time the was the admin?
Yes
I created both pages
So somehow you lost admin access to your page.
I suppose. It's definitely confusing. But when i look on the page I still see myself as the admin???
Please click the link below and see if you are able to fill out this form to submit.
https://www.facebook.com/help/contact/ ***-***-**** 975125
Please let me know if the form works for you.
I will be standing by
stupid question but where do I find which email address is associated with the facebook account so I can fill that form out properly? I have had so many changes and additions over the years I can't keep track anymore
Just the email that you signed up with facebook if you still have it.
Do you still have access to that email address?
the original or the one associated with the particular page? I need to know where to find the email associated with the page. I'm sure it on there somewhere
that form is telling me I have no available admin pages
May I have the email thats attched to your Facebook?
Is there anyway also I could see a screenshot of the error message?
screen shot showing I am already the admin
Are you sure that Instragram is linked to your Facebok account?
You still have admin acess which is good. I just have to figure out what else is the issue.
I have shared to that account before but I'm checking on that right now actually. Maybe something became disconnected. Maybe you can walk me through that process
To reconnect instagram to your facebook just go to should be in settings then Instagram and then link account.
it says that it is linked, my head is spinning at this point
Maybe on your phone you are logged into the wrong instagram profile.
There has to be an error somewhere between the phone and instagram I beleive.
Can you try to run the ad from the computer rather than your phone to see if it works?
I think I broke through finally. I needed two factor identification on the instagram side of things. It seems to be letting me in now.
Is there anything else I can help with today?
I think its working now. Thanks Charles
Byron Narciso
Facebook Expert
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