When I press the right arrow to turn the page it goes to the first page of the next chapter and then the first page of the chapter after that.

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Customer

When I press the right arrow to turn the page it goes to the first page of the next chapter and then the first page of the chapter after that.

Last updated
Abe Pastor
Kindle Expert

Hi, Thank you for contacting ExpertHelp LLC. My name is Abe, and I am here to assist you. Please wait while I check your question and prepare the answer for you. I might also ask you to provide additional information if needed so I could provide you with the correct answer. Thank you.

To view my comments or replies on this page, please refresh your browser every 10 -15 minutes by pressing F5 on your keyboard. You can also check your email that you have registered on this site for notifications every time I post a comment/answer on this page.

Last updated
Elixir Cada
Kindle Expert

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while i prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

DO NOT CLOSE this browser. Press F5 on your keyboard every 5-10 minutes to view my comment/replies. You will also receive new email everytime I post comment/answer.

Posted
Abe Pastor
Kindle Expert

Thank you for waiting, please follow this answer. As the first step in resolving Kindle issues, please press/slide and hold the power button of your Kindle for 20-30 seconds to turn it on.

Let me know if the steps helped you resolve the issue. If it hasn't, we will continue troubleshooting to isolate the problem and resolve it.

Please provide me the model of your Kindle by looking at the picture below:

alt text

If I were able to assist you and provide information on how to resolve this, I request you show your appreciation for my efforts by clicking the Green Accept Answer button right below my first response above. Will be waiting for your response. Thank you.

Posted
Abe Pastor
Kindle Expert

Hi were you able to read my message/post above? Please follow the first step and check if it resolves the issue. If not please provide me with the model of your Kindle by looking at the picture as a guide. Please provide me with the additional information I have requested for. You can respond to me by using the blue 'Reply' button from right below this message.

Posted
Customer

Hi Abe No unfortunately it hasn't fixed the problem. I am not sure of the model it just has the word Kindle on the top and amazon on the back
with DO1100 IC 9599A-0725 FCC ID ZEG-0725
Heather

Posted
Abe Pastor
Kindle Expert

I believe this is similar to your Kindle right?

alt text

We will try to determine if the problem is with the Device or the Book content. To do this, try to check if you could open other books. If you can read other books follow the steps below:

Your book won't open on your Kindle, or there's an error when you try to open a book.

Before you perform these steps, make sure that your Kindle is connected to a wireless network. You can check if other books would open and youre able to download. If you are connected to wifi proceed with the steps below:

  1. From Home, select the book or content to be deleted and press the left side of the 5-way controller.
  2. Select Remove from Device.
  3. From the Home screen, press the Menu button and select Settings.
  4. Press the Menu button again and select Restart.
  5. After your device restarts, navigate to your Archived Items, and download the book again.

You should be able to read the book after following the steps above. But if the Book Has Missing Pages or Content Errors, the book itself is corrupted and you can report these errors to Amazon.

  1. Go to the book's product detail page on Amazon. Scroll to the bottom of the page and select Would you like to report poor quality or formatting in this book? in the Feedback section.
  2. Enter information about the errors, and then click Submit.

Once this has been reported Amazon will update this book and correct the issue on their end.

I hope the information I have provided helps. Feel free to ask questions and please do not forget to show your appreciation for my efforts by clicking the green Accept Answer button right below my first response above. Thank you.

Posted
Customer

I don't believe it is to do with the book I have downloaded as books I have had for a long time on my kindle including the Kindle Users Guide are all opening chapter by chapter instead of page by page

Posted
Abe Pastor
Kindle Expert

Thank you for clarifying the issue. Are you maybe accidentally hitting the 5 way controller instead of the page turn buttons?

Please check the picture below. The page button is in red.

alt text

Let me know if it fixes the issue. Will wait for your response.

Posted
Abe Pastor
Kindle Expert

Please note that the page turn buttons are on the sides of the Kindle. If you are using the 5-way controller (small square at the bottom of the screen), this isn't the correct button to use for turning pages. I hope the information would help. Please know I am still here should you feel the need to contact me for assistance and please do not forget to show your appreciation for my efforts by clicking the green Accept Answer button right below my first response above. Let me know if you still need assistance.

Posted

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