Posted a comment and the box with everyones comments in it won't close so it is froze up

Hi,

Thank you for contacting ExpertHelp LLC. My name is Rofel and I am here to help you resolve your issues. Please wait while I prepare my answer for you. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Hi,

Thanks for waiting. As a first step towards resolution, you would need to reset your device so that it will refresh the system files in it. To reset the device please follow the steps below.

1. Reset the device by holding the sleep/wake button at the top right of the device and the home button at the bottom center of the face at the same time.

2. Hold them both until you see the screen go black. In some cases, you may need to keep holding them even after the red power off slider appears. If it does, just keep holding it.

3. Wait until the white Apple logo appears.

4. When this happens, you can let go - the device is rebooting.

Let me know if the steps helped you resolve the issue. If it hasn't, we will continue troubleshooting to isolate the problem and resolve it.

Hi,

Were you able to read my previous post/comment?

If were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button right below my first response

Thanks