When I start a movie on netflix, the sound starts but the screen is black. I'm using Comcast wifi.

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your iPad question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your iPad question answered.

Get An Answer

3. Get An Answer

Connect with your Apple Certified Tech via online chat or telephone call.

Get An Answer 

Answer

Customer

When I start a movie on netflix, the sound starts but the screen is black. I'm using Comcast wifi.

Last updated
Ramy De Jesus
Apple Certified Tech

Thank you for contacting ExpertHelp LLC. My name is Ramy and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can start the conversation by using the CHAT option below.

Last updated
Ramy De Jesus
Apple Certified Tech

Expert notes:

  • Live chat with the customer.
  • Provide the steps on how to resolve the issue.
  • Customer having a hard time.
  • Advise customer we will post the steps on how to reinstall the application.
  • Customer agreed.
Posted
Ramy De Jesus
Apple Certified Tech

How do I delete the Netflix App from my Apple mobile device?

  1. Tap and hold the Netflix app.
  2. Tap X when it appears in the top left corner.
  3. When prompted, tap Delete.

Once you're finished, you can Connect Your Apple Mobile Device to Your Netflix Account by simply re-installing the app.

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More iPad Questions...

Date
Questions

9/25/2019
I just moved and changed my Internet Provider to Spectrum...

9/11/2019
I have an apple iPad; 2015 or so. I am having trouble finding my...

9/1/2019
conecting ipad with my printer

8/22/2019
My I pad will not connect I have tried every thing I can do.

8/14/2019
I have a Dell desktop computer with wifi internet. I had to get a...

Ask Your iPad Question & Get An Answer Now!