I have an ASUS touchscreen laptop. I can unlock but immediately a black screen covers up desktop with words "Please Wait" and does not go away....

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Hi Maureen,

May I know what Windows Operating system that you are using on your ASUS laptop?

CHAT NOTES:
-advised cx to perform hard reset. no go
-still stucked on windows please wait screen
-offered cx restore to factory. cx agreed
-restore to factory partition not working
-tried 2 times. no go
-advised cx she need to order Recovery disc
-provided cx ASUS support to order recovery disk

Maureen,

If I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button below my first response at the top of this page.

Hi Maureen,

I am making a follow up on this. Were you able to order recovery disk from Asus?

If I were able to provide you a helpful and informative answer, I request to show your appreciation for my efforts by clicking the Green Accept Answer button below my first response at the top of this page.