Since saturday my ASUS desktop has been unable to display any websites. The network and sharing center seems to think there is internet access. I...

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Customer

Since saturday my ASUS desktop has been unable to display any websites. The network and sharing center seems to think there is internet access. I can ping some websites like google but cannot others like msn. I have read everything I can find but have been unable to resolve issue myself. I have contacted my internet provider and they seem to think it is a problem with drivers although not specific as to which one. I have download and installed a new driver for network adapter which is a Realteck PCIe but it did not resolve issue.

Last updated
Ramy De Jesus
Asus Tech

Thank you for contacting ExpertHelp LLC. My name is Ramy and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can start the conversation by using the CHAT option below.

Last updated
Ramy De Jesus
Asus Tech

Expert notes:

  • Live chat with the customer.
  • Provide steps on how to configure browser.
  • Advise t use another browser.
  • Customer can't download it.
  • Customer got disconnected in live chat.
  • Waiting for customer to get back online.
Posted
Ramy De Jesus
Asus Tech

Hi,

I would like to do a follow up for this question. Please let me know if the issue is resolved or not so I can go ahead and continue to provide your further steps to help fix the issue. I’ll be waiting for your response. Thank you.

Regards,

Ramy De Jesus

Posted
Ramy De Jesus
Asus Tech

Hi,

Pleas go to this link for detailed steps Different steps and method for factory recovery for ASUS . Thank you.

Regards,

Ramy De Jesus

Posted
Customer

My Asus is not a notebook it is a desktop.

Posted
Ramy De Jesus
Asus Tech

Hi,

Thank you for your response. this apply to desktop as well Rod. Keep me posted if you have questions. Thank you.

Regards,

Ramy De Jesus

Posted
Customer

Everything is fine now that I reinstall windows.

Posted
Customer

This computer is only about 3 months old I have concluded that I had a bad install to begin with. Everything seems much better now that I have reinstalled.

Posted
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