Forgot my Apple password.

Thank you for contacting ExpertHelp LLC. My name is Ramy and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.
You can start the conversation by using the CHAT option below.

Hi,

Thank you for choosing ExpertHelp Please follow the steps provided below.

1. Go to My Apple ID Reset My Paasword
2. Select “Reset your password.”
3. Enter your Apple ID, then select Next.
4. Select “Email authentication” as your authentication method. Select Next.
5. Apple will send a password-reset email to the primary address or verified rescue address associated with your Apple ID.
6. Open the message and select the link to reset your password.
7. When the My Apple ID page opens, enter and confirm your new password, then select Reset Password.

If I was able to answer or assist you on your question kindly show your appreciation by clicking the GREEN ACCEPT ANSWER BUTTON right below my first response on top of the page.

Regards,

Ramy De Jesus

Hi,

If the steps I provided you resolve the issue, please don't forget to click on the GREEN ACCEPT BUTTON right below my first response to show your appreciation for my effort. Thank you.

Regards,

Ramy De Jesus

Hi,

You got disconnected on the live chat. I just want to know if the steps I provided you resolve your issue. I'll be waiting for your response.

Regards,

Ramy De Jesus

Hi,

You can type your message here for your response. You keep on disconnecting on the live chat. I just want to know if the issue is already resolve. I'll be standing by.

Regards,

Ramy De Jesus

Hi,

Thank you for your response. If you want we can do a remote session and I will do it for you. go to this link Download Team viewer. Then once you download team viewer in your computer open team viewer then provide me the user ID and Password. I'll be standing by.

Regards,

Ramy De Jesus

Expert notes:

• Live chat with the customer.
• Assist customer on ow to reset the password.
• Advise customer he will received email from apple.
• Advise customer to open the link then enter the new password he wants then retype it then click on reset password.
• Issue resolved.
• Case closed.

Hi,

I would like to do a follow up for this question. Please let me know if the issue is resolved or not so I can go ahead and continue to provide your further steps to help fix the issue. I’ll be waiting for your response. Thank you.

Regards,

Ramy De Jesus