Just created a Gmail account, but cannot access the new account!

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Customer

Just created a Gmail account, but cannot access the new account!

Last updated 8/27/2014

Elixir Cada

Gmail Expert

Thank you for contacting ExpertHelp LLC. My name is Elix and I am here to help you. Please wait while I prepare my answer for you. I might need to ask you additional information so I could provide you the steps that will resolve this issue. Appreciate your patience.

You can initiate a chat to me by accessing the chat box at the lower right corner of this page or by sending me a message by clicking the blue reply button on this page.

Posted 8/24/2014

Elixir Cada

Gmail Expert

CHAT NOTES:
-cx said she cannot access the gmail account that she created for her mother
-getting invalid username and password error
-offered remote support
-cx agreed
-provided remote support process
-cx gt disconnected on the chat

Hi Dusty,

You got disconnected to the chat. Please provide me the Teamviewer ID and the Password so that we can proceed.

Posted 8/24/2014

Elixir Cada

Gmail Expert

Are you there Dusty Ann?

Posted 8/24/2014

Elixir Cada

Gmail Expert

Hi Dusty Ann,

I am making a follow up on this. Were you able to install the teamviewer remote support program?

Posted 8/27/2014

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Just created a Gmail account, but cannot access the new account!

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