I bought my iPhone 3 months ago and am struggling to get any of my email or gmail. My last mail was July 4, I not getting important mail . Need...

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Customer

I bought my iPhone 3 months ago and am struggling to get any of my email or gmail. My last mail was July 4, I not getting important mail . Need help fixing this issue. TMobile stores can’t help, they said you are responsible.

Last updated
Rofel Lantican
Gmail Expert

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Elixir Cada
Gmail Expert

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Google nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Posted
Rofel Lantican
Gmail Expert

Thanks for waiting. Im here to help. May I know if you get an error when you try to access your email?

Last updated
Rofel Lantican
Gmail Expert

Dear Kona, It was a pleasure helping you with your Gmail issue today. Here is a summary of the resolution.


Issue identified : Unable to setup her email on her iPhone


Solution Implemented : Called the customer / Remotely accessed the computer / Assisted the customer to reset the password by sending the code to her phone / Successfully created a new password / Added the account on her iPhone (Opened the Gmail App > Enter the email address and password) / Successfully added the account / Sent test emails / Customer unable to accept the answer because she is not getting the code from us / Advised customer to send an email to support to accept the answer on her behalf / Issue Resolved 


If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-**** .

Posted

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