Three items ordered and paid for have not reached my device.

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• Called the customer
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Hi Margaret,

Please follow these steps to download the contents that you purchased.

• To download a book, magazine, or newspaper that you purchased to your Kindle Paperwhite, tap the Cloud tab, and then tap the title you wish to download. Your book, magazine, or newspaper will appear on the On Device tab.

Note: On the Cloud tab, a check mark is displayed on content that has already been downloaded to your device. Downloaded items can be opened from the Home screen or directly from the Cloud tab.

Please let me know if this helps. I'll be waiting for your response.