How do I get my stolen facebook account back?

Hello and welcome to ExpertHelp LLC. My name is Abe and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can

Chat Remote Notes

• facebook account hacked
• cust able to contact hacker but instead of restoring account email was changed
• recovery options on trusted accounts changed to hackers accounts
• tried recovery through remote no go
• cust has all info sent through email
• told cust will look for additional options on how to get account back
• told customer hacker has modified the account email password and recovery as verified
• told cust will check on the attachments sent and will look for additional options
• will get in touch with cust if an alternative solution has been found
• cust will wait and 24 hour timeframe permitted
• Will get in touch through q page or phone one a solution has been found.

Hi, Here are some steps that you can try if your facebook account was hacked by someone and you want it back. Please try these steps to get it back.

Step 1: First goto this link. https://www.facebook.com/hacked
Click the button "Your account has been Compromised".

Then type in your email address, Login name , Full Name or your specified Phone No.

Then facebook would search for matching users. If you still don't see your account, try entering something else other than the one you entered.

( for example if you entered your phone number and it didn't work try entering your email or Login name.) Most of the time using your email or your login name would be the wisest choice.)

And hit Search.

Step 2: Now for this step you got to enter your account's password. Enter your old password. The password that you use, to enter into your account before you got HACKED.

Step 3: Then cause you entered an old actually now wrong password this page will come up. Just click the reset my password button.

Step 4: Your primary email would be changed so well of course you don't want to send your reset your password link to the hacker's account so, Click "no longer have access to these?" link.

Step 5: Well now you almost got your account back.
Now write your new email address that you want to send the change password link as well set as your primary email.

Step 6: Follow the next steps and you would have the chance to get your account back in 24 hours.

These steps are the simpler steps. If these don't work, ill try to look for other options. Please try these steps, and let me know for any updates. I hope this helps.

Hi, I attempted to call you but the line gets disconnected. Can you tell me the best time you're available for the call? You can respond to me by using the blue 'Reply' button from right below this message or also start a conversation by using the CHAT button/option below this page. Thank you.

It's okay go get something to eat first and please take your time. Just leave a message here when you're back then we will proceed.

Phone Support Notes

• Contacted customer
• Same issue on FB

Hi, please start a conversation by using the CHAT button/option below this page. Thanks.

Phone/Chat/Remote Support Notes

• attempted to report compromised account - No go
• Suggested to gather id's on the hacker
• created screenshots customer notes during the entire process
• Case on going will get in touch through email throughout the process

Expert Notes

• cx left message on chat. Posting message on Q page:
• Customer chat message: I was called out of town on a family emergency. I don't have access to the internet & right now this is not a priority. I will get back in touch with you when I get home.
• Will wait for customer when she is already available