lost password and not able to reset cant find me by my email

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Customer

lost password and not able to reset cant find me by my email

Last updated
Customer

my cell is not working will need a number to contact you

Posted
Rofel Lantican
Facebook Expert

Hello and welcome to ExpertHelp LLC. My name is Rofel and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Posted
Rofel Lantican
Facebook Expert

Hi David,

Apologize as we don't have a direct phone number. Please provide me with your alternate phone number or home phone number, so I can call you back. Please remember to mark your reply private by clicking the 'Make Private' button.

Last updated
Customer

I DONT KNOW THE NUMBER HERE CAN WE DO THIS THRU CHAT

Posted
Rofel Lantican
Facebook Expert

Hi,

Thanks for your response and sorry for the delay. Yes we can do this on chat or on this window.

Will you allow me to remotely access your computer to help you fix your issue?

I'll be waiting for your response.

Posted
Customer

yes
i need to get on my fb asap

Posted
Rofel Lantican
Facebook Expert

Thanks for your response. Please follow the steps below.

  1. Click this link> http://connect.teamviewer.com/v9
  2. Download the file named TeamviewerQS .exe on your computer
  3. After downloading, install/run Teamviewer to your computer.
  4. Once installed launch Teamviewer and it will assign you with an ID and a Password.
  5. Please provide me with your Teamviewer ID and Password
Posted
Customer

just got out of the hospital broke my neck

Posted
Rofel Lantican
Facebook Expert

Phone Support:

  • Called the customer
  • Remotely accessed the computer
  • Checked Facebook account
  • The number on the recovery option is no longer in use
  • Tried to submit a report to Facebook but getting an error
  • Schedule a callback on Wed (10/29) PM EST
Posted

quoteTestimonialsquote

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Typically, when you approach Facebook for advice, they don’t offer complete solutions. Furthermore, they refuse to help with any Facebook problems that are related to your computer or the device you’re using Facebook on. We’re not affiliated with the social network, so we’ll even help with issues caused by your devices.

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