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Posted
Christian Feliciano
Smartphone Tech

Thank you for your question. I'll do my best to help out.

What Application are you trying to open? May I ask what phone are you using?

Thanks again.
Chris

Posted
Mario V.
Smartphone Tech

Hello,

Thank you for your question. To resolve the issue please follow these steps:

  1. Connect your phone to your PC using USB connection
  2. When connected, tap Connect your phone (on your phone)
  3. On your PC, go to Computer > your SD card's drive (Removable Disk) > Android > Data > delete com.cooliris.media folder
  4. Disconnect phone from your PC

After that try to access gallery. It should create a new com.cooliris.media folder. Please let me know if the problem is solved or if you have any other questions.

Thank you,
Mario Vilaj

Posted

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