Daniel Ali

Support & Repair

I am an experienced IT support professional with over 10 years of hands-on experience in technical support, systems administration, networking, Microsoft 365, Windows environments, and remote troubleshooting. I have supported users across business environments with issues involving Windows PCs, Microsoft 365, Outlook, Teams, email, printers, Wi-Fi, VPNs, networking, user accounts, permissions, Active Directory, Entra ID, remote desktop systems, and common business applications. My background includes both onsite IT administration and remote Level 1/Level 2 technical support, so I am comfortable diagnosing problems step by step, explaining solutions clearly, and helping non-technical users understand what needs to be done. I focus on finding practical solutions, resolving issues efficiently, and making technical problems easier for customers to understand.