Manish Nachnani

Business

COO | Insurance Operations, Digital Transformation & Customer Experience. COO-track operations leader with 21 years running insurance and healthcare operations end to end. Currently National Manager - Digital, Process Excellence & CX at Zuno General Insurance. Led ~INR 90 Cr in opex and 1,000+ FTE across underwriting, claims, policy servicing and distribution operations. Specialist in digital transformation (core systems, automation, self-service), process excellence (Lean/Six Sigma-style efficiency programs), claims operations turnaround, customer experience design, and P&L-scale cost management. I advise insurers and health plans on operating-model redesign, digital roadmaps, claims leakage control, and building customer-centric, cost-efficient operations.