I am having problems with my outgoing mail. When I leave my home it will no longer send. I am afraid I am not brilliant with computers and have had...

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Answer

Customer

I am having problems with my outgoing mail. When I leave my home it will no longer send. I am afraid I am not brilliant with computers and have had people try and help but this is a persistent problem and I travel quiet a lot. Help!! Anthea

Last updated
Bob Gendemalik
Apple Expert

Hello and welcome to ExpertHelp LLC. My name is Bob and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Bob G

Customer Support

ExpertHelp LLC

Posted
Customer

Thank you will await your call.

Posted
Customer

Hi Sorry are you there Bob?

Posted
Bob Gendemalik
Apple Expert

Phone Support
Called customer -
Customer downloaded and installed TeamViewer
Connected via TeamViewer
- Attempted all known fixes to get the SMTP server to connect.
- Will do more research and Call again tomorrow 8:00 AM Capetown time.

Status - Open

Posted
Bob Gendemalik
Apple Expert

Phone Support

  • Called customer
  • initiated TeamViewer session
  • Reset preferences for SMTP settings
  • Removed all SMTP records from the KeyChain
  • Restarted Mail - Same result IMAP connects but SMTP fails
  • Advised customer to contact her ISP for guidance on SMTP settings on a MAC.
  • Could not resolve the problem
  • Customer satisfied with services provided

Status - Pending Accept

Posted
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