I have been trying to receive a fax today. It rings, tells me it is...

Answer

Customer

I have been trying to receive a fax today. It rings, tells me it is connecting but does not print. I need help. Never had this happen before. It is very important papers I am waiting for. Thanks

Last updated 1/30/2015

Ramy De Jesus

Lexmark Tech

Hello and welcome to ExpertHelp LLC. My name is Ramy and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Last updated 1/30/2015

Customer

The error log page does not record anything. Type RECV with date,etc. Status is E-713 ----10-0. I called the person who faxed me thinking he put the paper in upside down but I think it would have printed a clean sheet of paper. My phone number is 1- ***-***-**** My fax i 1- ***-***-**** . maybe if you try that to see if it works.

Posted 1/30/2015

Ramy De Jesus

Lexmark Tech

Hi,

Thank you for choosing ExpertHelp LLC. You are not responding on the live chat. I tried to contact the fax number you gave me it says that the number has been change. I think that's why your not receiving the fax. And I try to call the other number as well what I get is a busy tone. Make sure your fax machine is properly set up.

Regards,

Ramy De Jesus

Posted 1/30/2015

Customer

Where is the phone connection? On back just to phone jack? Or is it connected to internet box. Hope this is it. Thanks Helen

Posted 1/30/2015

Ramy De Jesus

Lexmark Tech

Hi,

Please check the picture below.

alt text

This normally causing the problem. Check if the line is properly connected and there is no static on the line. Try to power off the device and unplug it and plug it back again after 1 minute. Then advise the sender to fax it again.

Regards,

Ramy De Jesus

Posted 1/30/2015

Customer

Thank you for your help. I know phone connection is right. Helen

Posted 1/30/2015

Ramy De Jesus

Lexmark Tech

Hi,

Thank you for choosing ExpertHelp LLC have a great day and nice to hear your issue is already resolved and thank you for the tip.

Regards,

Ramy De Jesus

Posted 1/30/2015

Featured Lexmark Tech

Byron Narciso
Lexmark Tech

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

I have been trying to receive a fax today. It rings, tells me it is connecting but does not print. I need help. Never had this happen before. ...

How It Works

Get an answer in three easy steps. Here's how it works...

1. Ask Your Question

2. Pick Your Priority

3. Get An Answer

Answer

Testimonials

Featured Lexmark Tech

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

More Lexmark Questions...

Ask Your Lexmark Question & Get An Answer Now!