I have a screen on the printer that is titled Printhead Error. I followed all the instructions, including turning off and on to restart. I have...

Hello and welcome to ExpertHelp.com! My name is Relly De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

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 Hello Wanda... how are you doing?

May I ask the model of your printer please. I'll be waiting for your response. Thank you

Ok, give me a bit to check on the printer's schematics. Hang on a little Wanda... thank you

 Ok, let me check on the schematic first because I may ask you to do something on the printer physically. Thank you

Hello Wanda... you there?

Please go back here Wanda after you reboot your computer

Great... I will reboot the computer now. Thank you

Hello Wanda... print page is finished. Have you seen it?

Dear Wanda, It was a pleasure helping you with your Lexmark issue today. Here is a summary of the resolution.

Issue identified : Printer not working
Solution Implemented : Troubleshooting procedure thru remote support. Reinstalled driver and it did the trick. Problem solved.
If issue resurfaces : If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****