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I am trying to set up a mail merge form but don't know how. Can you help?
Here's what I have tried so far:
Re loaded WordPerfect Office X7 (home and student) with the latest online updates. Have 2 identical tool bars, but no merge tool bar.
Here's my brand/make/model:
Dell laptop
Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you. Please sit tight while I prepare my next response.
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I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.
Hi Leander,
Please follow the steps below.
On your WP Office X7:
Please let me know if this helps. I'll be waiting for your response
I am responding to 2 emails regarding this one problem. I followed your suggestion until I clicked on 'select current document' and nothing happened. It wouldn't accept my choice of that option. Could it be because the document I wanted to use was not created in a mail merge environment???
Ticket #42885 6/25/16 4:00PM CST
"Thanks for the suggestion. I get down to 'select current document' , click on it, but nothing happens. It won't let me select that option. Is this because the document I want to use was not created in a mail merge process???"
I have received an email from Rofel Lantican and another from Erica Mckenrick both giving me the same response to my question. The response didn't work. Let me reword my question! How do you 'create a document' that can be merged on a Dell laptop computer, using Windows 8.1, and running a newly installed WordPerfect Office X7.
Thanks for your response. Will you allow me to remotely access your computer to help you fix your issue?
Thanks for your response. Will you allow me to remotely access your computer to help you fix your issue?
Hi Leander,
I attempted to call you on your phone, but unfortunately it goes directly to your VM. Please post a message here letting me know when you'd be available so I can call you back again.
Thanks
I am sorry about my phone going to VM, That was my fault. I will be available to answer the phone for the next 60 hours. I would really like to talk to you before agreeing to give you control of my computer. The last time I did that it was very expensive. Leander
Phone Support:
The above list is concise and correct. Thank you Rofel, but the problem hasn't been corrected. Let me present a little more information on the failure. When I go into wordperfect, click on 'tools', click on 'mail merge expert', click on the 'forms' tab, the 'create' option is displayed in a faded grey color, and will not respond to being selected. I am running on Windows 8.1 . My wife's laptop is running the same WordPerfect program running on Windows 7. On her laptop, under 'mail merge expert' I can create a data file, and create a form document, but cannot run the merge procedure. On both computers, nothing happens at the point of failure. HELP!!!!! Leander Ticket # 42885
Hi Leander,
Thanks for your response and appreciate your patience. We are still looking for an expert to assist you on this issue. You will receive a notification on your email once an expert is ready to help you on this concern.
Hi Leander,
We are still looking for an expert to assist you on this issue. You will receive a notification on your email once an expert is ready to help you on this concern. Appreciate your patience.
Thanks
Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you
phone notes:
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