My iphone will not hold a charge. This started happening shortly after I made a software update a couple of weeks ago. I have made an appointment...

Hello and welcome to ExpertHelp.com! My name is Byron and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times

Peter,

I'm trying to reach you but you're not available. Please reply with a few times that work best for you and we can connect one of those times

Thanks,
Byron

• expert notes
  
  
  
  • contact customer
  
  
  • customer explained that the battery at full charge will not last the way it was before
  
  
  • check settings of the phone
  
  
  • advise to turn off the wifi/cellular data/ bt if he's not using it
  
  
  • cust said he dont usually go online using the phone
  
  
  • will observe the phone and cust will update us
  
  
  • end of call
  
  

Hi Peter,

How was it? Is the batter still draining fast after we made some changes on your iphone?

Byron

• expert notes
  
  
  
  • follow up call
  
  
  • cust still observing the battery if it will last longer with 3G on while WIFI and BT off
  
  
  • will call on tue morning
  
  
  • end of call
  
  

Hi Peter,

Just checking in if Apple replaced your battery when you've made an appointment. Is the battery still draining so fast?

Byron

Hi Peter,

Just checking in if Apple replaced your battery when you've made an appointment. Is the battery still draining so fast?

Byron