i am getting an error on security scan plus app - 'error inialising updater interface'
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i am getting an error on security scan plus app - 'error inialising updater interface'
Hello and welcome to ExpertHelp.com! My name is Byron Narciso and I'm going to do everything in my power to answer your question to your full satisfaction!
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hello Ann and welcome to Experthelp , I'm happy to help you here. Are you there?
here now
May I know what version of McAfee and Windows are you using?
mcafee total protection and security scan plus all on windows 7
OK. McAfee Security Scan Plus is a scanning application provided by McAfee. If you use McAfee Total Protection you do not need to use McAfee Security scan plus to run a scan and that's the reason why you were getting that error. Kindly remove the McAfee Security Scan Plus from the Control Panel> Programs and Features> Uninstall a program. Let me know if it works . I'll be stganding by and will wait for your response
i have done it. but the problem still is i have 1700 problems on my computer will mcafee now clean it up
Are those 1700 problems showing inside the McAfee window? or just an Ad from the internet saying you have problems in the computer?
i had a local tech man fix my computer some time ago and he installed them but because i have mcafee i have never registered to keep the security going 1 is reimage and the other slim cleaner plus. i was assuming because the computer is so slow
Do you still have that message on your screen about the 1700 problems?
We do offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster. Do you want us to proceed with remote support?
what will it entail
We will check if the messsage you were getting is a valid message from Mcafee or see if your system is infected of a malware.
but if mcafee was working i should not have anything wrong at all including malware
If Mcafee is working start the scanning process for it to detect athe problems. I also recommend not to click any pop up ads whenever yoo're browsing to the interent saying your system is infected , has thousands problems etc. becasue theses are only ads for you to install a malware.
mcafee says everything is good o on everything but the other two say differently
Did you pay for those reimage and Slim plus software? or are they only free downloads?
the tech man put them in i never had to pay for it what do you suggest that i do
Uninstall them and let the McAfee do the job for you.
ok what if there is anything else that i need you for can i contact you again asking for you
Sure. No worries. Rest assured you have up to 30 days to communicate with me after you accept my answer in the event you have any follow-up questions on this issue or the problem resurfaces for some reason.
Do you have anymore questions or concern?
not as yet but thank you byron i appreciate your help
Dear Anne, It was a pleasure helping you with your Mcafee issue today. Here is a summary of the resolution.
Issue identified : Error when starting a scan using McAfee and getting error reports from other third party softwares
Solution Implemented : Advise to remove the McAfee Scan Plus| Slim Plus| Reimage|. Recommend to use the Mcafee Total Protection aleady installed in the computer.
If issue resurfaces : contact us at s**t@experthelp.com
Byron Narciso
McAfee Tech
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