I have a automatic renew subscrition, there were renew last Jan/17/2016. But my computer crashed and was fixed, and I lost the ícone and acess to...

Hello and welcome to ExpertHelp.com! My name is Rofel Lantican and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Adelmo,

Thanks for waiting. Im here to help. May I know if you reinstall the Mcafee application on your computer?

I'll be waiting for your response.

I understand. I can help you on this issue. We offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster. Will you allow me to remotely access your computer to help you reinstall your Mcafee applicaiton? Thanks

Great. Are you using a Mac or a Windows PC?

In order for me to connect to your computer please click this link > http://download.teamviewer.com/download/TeamViewerQS.exe to download the Teamviewer application. Once done Run/Open the teamviewer application and provide me with the ID and password. I'll be waiting for your response.

Dear Adelmo, It was a pleasure helping you with your Mcafee issue today. Here is a summary of the resolution.
Issue identified : Customer wants to reinstall his Mcafee app
Solution Implemented : Remotely accessed the computer / Reset Mcafee password / Installed Mcafee / Issue Resolved / Answer Accepted
If issue resurfaces :   Advised to contact us at s**t@experthelp.com or call us on our support number ***-***-**** )