Activation help do not remember ID and password

Hello and welcome to ExpertHelp.com! My name is Ramy De Jesus and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi! Thank you for choosing ExpertHelp.com. May I know when was the last time you access your apple id? Are you trying to update a apple device using your apple id? Once your ready, please type your responses on this page and then click on the Blue Send Response button to post your response. I will be standing by for your response.

I see. Can I call you Brenda to ask some security questions?

Great! Can I have your contact number please.

Expert Notes:

• Call customer. 
• Check the correct apple id associated on the iPad. 
• Try to reset the password but the date of birth is incorrect.
• Customer no longer access to the email address.
• Provide the number for apple id.
• Customer will call the number and will advise us once she have the link and will assit her how to reset the password once she have the link.
• Will wait for customer response.
• Call ended.

Hi Brenda,

I just want to follow up for any updates with regards to your issue. I will leave this page open and will wait for your response.

Regards,

Ramy De Jesus

Hi Brenda,

I just want to follow up if there is any updates with regards your apple id password reset. I will try to call you later 9 AM CST to follow up with your issue. 

Regards,

Ramy De Jesus

Hi Brenda,

Try to call you but no one is answering. Please advise us when will be the best time to call you. I will try to call you again after an hour.

Regards,

Ramy De Jesus

Hi Brenda,

Call you a couple of times but there is no one answering. I leave a voicemail to know if your issue is already resolve. We will leave this page open and will wait for your response.

Regards,

Ramy De Jesus

Hi Brenda,

Tried calling you but there is no one answering. I leave a voicemail and leave my contact number so we will know when can we start resolving your issue. I will leave this page open and wait for your response.

Regards,

Ramy De Jesus

Hi Brenda,

I just want to follow up with regards your issue. I tried calling you but there is no one answering. Please advise me if your issue is already resolve or you still need further assistance. I will be waiting for your response.

Regards,

Ramy De Jesus