All of a sudden I have no way to use drop down, like options, It is just the squares of excel with no way to format print options etc. Has...

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Hi Helen,

Let me try calling you later today, I believe this problem is with the software and not through Excel itself.

Dear Helen, It was a pleasure helping you with your Microsoft Excel issue today. Here is a summary of the resolution.
Issue identified : Toolbar disappear in Excel
Solution Implemented : 

Call customer / Remote Access

Enabled toolsbars and menu bar

Issue resolved
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