I updated excel and now I can't create a new spread sheet, or access or print any old ones. I keep getting the same update message and I've tried...

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I updated excel and now I can't create a new spread sheet, or access or print any old ones. I keep getting the same update message and I've tried several times but it doesn't work at all. What can I do?

Last updated
Ferdinand Aquino
Microsoft Excel Tech

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

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Last updated
Ferdinand Aquino
Microsoft Excel Tech

Hi Gary,

Thank you for waiting!

Are you running this on a Windows or a MAC Pc?

Posted
Ferdinand Aquino
Microsoft Excel Tech

Dear Gary, It was a pleasure helping you with your Microsoft issue today. Here is a summary of the resolution.
Issue identified :

Cannot edit or start a new document in excel

Solution Implemented :

Call customer / Remote Access

Assisted customer in checking the program and it was found as atrial version expired

Assisted customer in installing open office to open and work on his documents

issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

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