I updated excel and now I can't create a new spread sheet, or access or print any old ones. I keep getting the same update message and I've tried...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Microsoft nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Gary,

Thank you for waiting!

Are you running this on a Windows or a MAC Pc?

Dear Gary, It was a pleasure helping you with your Microsoft issue today. Here is a summary of the resolution.
Issue identified :

Cannot edit or start a new document in excel

Solution Implemented :

Call customer / Remote Access

Assisted customer in checking the program and it was found as atrial version expired

Assisted customer in installing open office to open and work on his documents

issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**[email protected]) OR call us at ***-***-****