My iCloud and iTunes pw does not work and not know how to fix it
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My iCloud and iTunes pw does not work and not know how to fix it
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hii Leatrice,
May i know wha is the apple/icloud id that you are using?
Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.
It is l**i@me.com
Can you recognize these numbers (•••) •••-••24, or (•••) •••-••11? If yes, then please provide it to me.
***-***-****
Is that a cellphone number?
yes
ok. im going to send you a text message on that phone number. provide me the code that you will received.
560220
Ok. The next steps here should needs to be performed by you. I need to connect to your computer inorder for us to proceed.
I can walk you through all the steps to solve your problem. However, we offer a remote support option for $20 where I will perform all the steps for you. It will make the entire process easier and faster.
Would you like me to take control of your device and perform the steps for you?
ok but that is all i can afford right now
Alright. The remote support will be the last charge to your credit card.
Im going to send you a quotation for the remote support upgrade. Please accept the quote if you are ok with it.
Thank you for accepting the quote.
Are you using windows computer?
I have apple
ok.. Im going to call you on your phone. Please hold on
Dear Leatrice, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified : cx forgot the icloud password
Solution Implemented : called and accessed cx computer. helped her reset the password. New password working. problem solved.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
Byron Narciso
Apple Expert
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