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how can I unlock my phone ? it keeps saying it's disabled
Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!
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Hi Susan,
Did you entered invalid passcodes several times that is why the phone went to disabled?
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Hi Susan,
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i must have sent invalid passcodes different times but i went onto apples website and updated my user i.d. and password . the response i got was they would send me a new code on the i phone but it keeps saying it's disabled. what do i do?
The phone is already disabled and the only way to fix it is to restore it using a computer. I can help you restore the phone. Do you have a working computer?
yes
Greeat!
I can walk you through all the steps to solve your problem. However, we offer a remote and phone support option for $40 where I will perform all the steps for you. It will make the entire process easier and faster. However, if you decide to not choose our remote/phone support option, I will walk you through the solution step-by-step
Would you like me to take control of your device and perform the steps for you?
no
Thats alright. I will just provide you a one time remote/phone remote support for free just for this issue.
Do you have a landline number that I can call?
yes 1- ***-***-****
OK. I will call you on your phone. Do not close this chat page.
NOTES:
-called cx for the troubleshooting and he said he have to go for an emergency and he will contact us back when he is ready to begin
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