need to download videos and pictures from phone (over 1000) so most in icloud so can print and make dvds

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Hi Mark,

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Do you know what is your Apple Id and the Password ID password?

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Dear Mark, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Assistance on how to get the Pictures and videos pulled up on his computer

Solution Implemented :

Call cusomer / Remote Access

Assisted on how to use the USB cord of the iphone and choosing allow on iphone to allow the computer in Accessing iphone Content

Customer was able to view all the Media on his iphone

Customer said he will take it to a shop that does DVD printing

Issue resolved

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