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Customer

I need a Chrysler technician with experience in troubleshooting/repairing the "smartbeam" automatic high beam control system. The other night I noticed that the system on my 2006 Chrysler 300C wasn't dimming the high beams for approaching traffic. Now, the high beams don't came on at all when the automatic high beam system is selected by moving the multi-function lever forward. They will go on, however, when I pull back on the multi-function lever, so it's not the headlamps. My dealer didn't have a clue so any troubleshooting tips or most likely causes that will help point them in the right direction would be helpful. Bob

Last updated 7/3/2018

Elixir Cada

Auto Mechanic

Hello and welcome to ExpertHelp.com! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with **Chrysler** nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 7/3/2018

Elixir Cada

Auto Mechanic

Hi Bob,

Try to reset the smartbeam and see if it will fix the problem. See procedure below.

First, park up to a garage door, or storefront window (might want to NOT look directly at the reflection of the high beams if you are parked in front of a window) and make sure these conditions are met:

1) Headlamp switch is in auto mode. Set the dial in the "A" detent.

2) Make sure that automatic high beams are enabled in the EVIC.

3) Move the combination column to the forward position.

A) With the ignition in the off position, depress and hold the auto dim or on/off button on the rear view mirror. If you have a uconnect mirror, it will be the "auto" button.

B) Without letting go of the auto dim/on -off button, start the car. Once the high beams turn on, release the button. The system is now in demonstration mode, and will go through three cycles of the high beams ramping up to maximum brightness then ramping down until extinguished, while the car is stationary.

The whole process will take about 40 seconds, at which point the smartbeam system will terminate the demonstration mode, and return to normal.

Let me know if this helps.

Posted 7/1/2018

Customer

Elixir

Thanks for responding. I followed your instructions to initialize the demonstration mode and the demonstration went fine. It went through all the dimming stages several times. After that when I moved the multi-function lever forward to the automatic sysytem it showed up in the display as on, but the high beams didn't come on. Then, I found in my owner manual that the smartbeam system won't activate below 25mph. so, I will have to wait until after dark, 9:30-10:00 EST to try it out on the road. That explains the second part of my complaiont, because i was trying it sitting in my driveway. Tonight I'll try the system out on the road tonight to see if the smartbeam system engages the high beams and if iit dims them for oncoming traffic. I'll let you know. Bob

Posted 7/1/2018

Elixir Cada

Auto Mechanic

Alright Bob. I will wait for your next message.

Posted 7/1/2018

Elixir Cada

Auto Mechanic

Any update Bob?

Were you able to test the vehicle's smartbeam?

Posted 7/2/2018

Customer

Elixir

Yes, I tried it out last night and the smartbeam system is now working correctly. I knew about the demonstration mode, but I didn't know that using it might somehow reset the system. How did you learn that? Have you actually worked on troubleshooting the system or did you read about it?

Thanks for your help. It's refreshing when someone gives advice that actualy works.

Bob

Posted 7/2/2018

Elixir Cada

Auto Mechanic

Dear Bob, It was a pleasure helping you with your Mechanic issue today. Here is a summary of the resolution.
Issue identified : smartbeam is not workin on the vehicle
Solution Implemented : chat with cx and provided steps to reset the smartbeam function (steps below). Problem solved after performing the steps.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 7/2/2018

Featured Auto Mechanic

Kevin
Auto Mechanic

I grew up working on Classic cars, and turned my hobby into a good living. I worked as a mechanic all through college and went on to own my own shop. I am a Certified level III tech and A.S.E. master certified. I can explain things in simple terms to help give a better understanding while not getting lost in all the technical jargon. Not all repairs are easy but with some mechanical background most everything is achievable.

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