I bought this Ipad in 2013 my nephew helped me set it up, then my husband got sick and he was bedfast for over 3 years and I never picked up my I...

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Customer

I bought this Ipad in 2013 my nephew helped me set it up, then my husband got sick and he was bedfast for over 3 years and I never picked up my I pad and since my husband passed I want to start to use it, and I can't remember the password I used when my nephew set it up for me....

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Expert

Hi Margie,

Thank you for waiting and let me assist you.

Can you tell me what the ipad says when you turn it on now?

Posted
Customer

It says locked Not correct password

Posted
Ferdinand Aquino
Apple Expert

Does it say Activation lock?

Posted
Customer

Yes

Posted
Ferdinand Aquino
Apple Expert

During the activation lock screen, It will show you a hint of the apple ID that it needs.

Like this

C.....@.....com

Can you tell me how it shows on your end exactly?

Posted
Customer

Yes, after the word Apple Id it says m**6@aol.com    (my email address)

Posted
Ferdinand Aquino
Apple Expert

Can you look at the one above that. the one with dots in it.

 

Posted
Customer

m.....@aol.com

Posted
Ferdinand Aquino
Apple Expert

Alright, Is it ok to call your number?

Posted
Customer

yes

Posted
Customer

I cannot get my current mail on ipad 

Posted
Ferdinand Aquino
Apple Expert

Expert Notes:

Customer will call AOL  to update he AOL email log in information.

Posted
Ferdinand Aquino
Apple Expert

Dear Margie, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Activation lock problem 
Solution Implemented :

Call customer and assisted in resetting the pple ID password thru iforgot.apple.com

Password changed

Activated the ipad using the new password

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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