I have an Apple Mac desktop that i bought in 2011 which runs on OS X El Capitan version 10.11.6 I bought Turbo Tax Deluxe which said that I...

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Customer

I have an Apple Mac desktop that i bought in 2011 which runs on OS X El Capitan version 10.11.6 I bought Turbo Tax Deluxe which said that I needed version 10.13 or higher. I tried to update to version High Sierra 10.13.6 but it didn't work. is there a version that i can load into my Mac?

Last updated
Ferdinand Aquino
Apple Expert

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Last updated
Ferdinand Aquino
Apple Expert

Hi Dilford,

Thank you for waiting!

May I know what message do you get when you try to upgrade to 10.13.16?

Posted
Ferdinand Aquino
Apple Expert

Dear Dilford, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Cannot install high sierra

Solution Implemented :

  • Call customer / Remote Access
  • Founnd that the computer is currently running on El capitan 10.11
  • Assisted in downloading Sierra first 10.12 and installing it
  • Then downloading 10.13 High sierra And install it with no erros anymore
  • Computer rebooted and now running in high Sierra
  • Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
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