I did not save my passcode, how do I retrieve it?

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Sharon

Thank you for waiting.

What model of Apple do you have? Are you using and IPhone or an IPad?

Thanks

Ferdinand

Hi Sharon

Do you know the apple ID or email address that was registered or setup to your IPad?

Are you using a computer now to chat with me?

Thanks

Ferdinand

Hi Sharon,

Please give me a fews minutes and I will call your number

Thanks

Ferdinand

Alright

Please give me a fews minutes and I will call your number

Thanks

Ferdinand

Dear Sharon, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution. 

Issue identified :

Forgot passcode of her iPad

Solution Implemented

Call customer

Remote access

Assisted customer in resetting the ipad thru iTunes.

Assisted customer in setting up the ipad for first use.

Issue resolved

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