I am having an iTunes issue which has blocked my use of Apple TV. There does not seem to be any support directly from iTunes, so I need Apple...

How It Works

Get an answer in three easy steps. Here's how it works...

Ask Your Question

1. Ask Your Question

Enter your Apple question at the top of this page and click Get An Answer.

Pick Your Priority

2. Pick Your Priority

Tell us how quickly you want your Apple question answered.

Get An Answer

3. Get An Answer

Connect with your Apple Expert via online chat or telephone call.

Get An Answer 

Answer

Customer

I am having an iTunes issue which has blocked my use of Apple TV. There does not seem to be any support directly from iTunes, so I need Apple support. The problem: My MasterCard has been terminated because my bank ended an agreement with them at the end of May whereby it doubled as my bank access card. Unfortunately, this is the card used for my iTunes purchases. Their software does not permit me to remove the card and replace it with another because a purchase could not be completed once the card was terminated. Catch 22! I need to speak to a support agent. My name is Dave Mackidd, email: m**d@telus.net, phone: ***-***-**** . This is pretty urgent. Apple TV is broken.

Last updated
Ferdinand Aquino
Apple Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Ferdinand Aquino
Apple Expert

Hi Dave,

Thank you for waiting!

We will have to change the Info on your Apple account. May I know what apple Devices you have there?

Posted
Ferdinand Aquino
Apple Expert

Hi Dave,

Thank you for waiting!

We will have to change the Info on your Apple account. May I know what apple Devices you have there?

Posted
Customer

HI, Ferdinand,

I have a MacBook Pro, a iPhone 6S, and two Apple TVs.

Dave

Posted
Ferdinand Aquino
Apple Expert

Are all devices running in one apple ID account?

 

Posted
Customer

Yes. D**d@encana.com

Posted
Ferdinand Aquino
Apple Expert

OK WE can do it through the computer

Can we do a screenshare to your computer?

This way I can walk you thru the settings

Posted
Customer

Absolutely!

Posted
Ferdinand Aquino
Apple Expert

ok if you are on the computer now go to this link

https://fastsupport.gotoassist.com/220939806

Download and run the Application

Say allow and join to join the support sesssion.

Posted
Customer

How do I get back to you if I have a problem?

Posted
Ferdinand Aquino
Apple Expert

Dear Dave, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

iTunes problem on TV

Solution Implemented :

Call customer / Remote Access

assisted in getting to his account details and custmoer updated his itunes account info

tested the apple TV - OK

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Get An Answer 

quoteTestimonialsquote

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

Get An Answer 

More Apple Questions...

Date
Questions

11/27/2019
This question is for Ferdinand. He help be before with Notes 444...

10/30/2019
I have a Sonos App which is loaded with iTunes. I played from my...

10/30/2019
My apple xsmax64gb phone is dead! The screen is stuck on the APPLE....

10/16/2019
My I phone 11 is in large screen mode ………..How do I get it back to...

10/8/2019
I am having problems setting up my new i phone. It keeps asking for...

Ask Your Apple Question & Get An Answer Now!