my ipad is locked can you fix it

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my ipad is locked can you fix it

Last updated
Elixir Cada
Apple Expert

Hello and welcome to! My name is Elixir Cada and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times (including your timezone) that work best for you and we can connect then.

Elixir Cada
Apple Expert

Hi Janie,

May I know what do you see on the screen of the ipad? 

You can send me a reply by entering your message in the box at the top then hit the send response button to send.

Elixir Cada
Apple Expert

Are you there Janie?

I tried calling your phone but no one is answering the phone. 

Please send me a message on this page when you are ready to troubleshoot your ipad issue. 


Elixir Cada
Apple Expert


-called cx and and checked the problem

-ipad is stucked on the screen saying "iPad requires your passcode after restarting"

-cx dont know the passcode

-told cx we need to restore the ipad using the computer

-cx said that she will need an assistant since she's not familiar and she's already 88 years old

-cx will call us back once she have someone to assist her in her house. 




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