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I am unable to access my iPad
Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!
Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)
I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.
Hi Shirley,
Thank you for waiting!
May I know what exactly is happening to the iPad?
Are you getting any error or message when you turn it on?
Hi Shirley,
Thank you for waiting!
May I know what exactly is happening to the iPad?
Are you getting any error or message when you turn it on?
Hi Shirley,
We have not recieved a response from you yet.
May I know what exactly is happening to the iPad?
Are you getting any error or message when you turn it on?
You can type your response above or cal me at ***-***-****
My device asks for my Aoole ID & password. I have tried every password I've ever used & am still locked out?
I see,
what's the best number to reach you at?
Dear Shirley, It was a pleasure helping you with your iPad issue today. Here is a summary of the resolution.
Issue identified :
Activation lock
Solution Implemented :
Call customer
Assisted in Requesting for a password changed sent to her email
Assisted in processing the Account unlock and password change
Issue resolved - iPad is now working.
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****
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