Bought iTunes card today. Tried to load card and was told that the card wasn,t properly loaded

Hi,

Thank you for contacting us. My name is Rofel and I am here to help you resolve your issues. I need a few minutes to prepare my answer. I might ask you to provide additional information if needed so I could provide you the steps that will resolve this issue. Appreciate your patience.

Hi,

Please provide the exact message that you received after you load the card for me to check the cause of the issue and provide you the information on how to fix it.

Thanks

Thank you for accepting my answer. But I wish to ensure we work together to have your issue resolved. Please read my previous message to you, and respond to it by using the blue 'Comment' button from right below your original question on this page.

Please provide the message that your received and what device did you used to load the iTunes card

Hi,

If you get a message iTunes Store: Invalid, inactive (not activated), or illegible codes

Make sure you've entered the code exactly as it appears on your card. If the code is illegible, try to enter the code as best as you can. Invalid code messages typically mean that the card activation number may have been mistyped. Read your code carefully. The following letters and numbers can look very similar:

• The letter A and the letter H
• The letter B and the number 8
• The letter D and the number 0
• The letter E and the number 3
• The letter G and the number 6
• The letter H and the letter W
• The letter J and the number 1
• The letter M and the letter N
• The letter O and the number 0
• The letter P and the letter F
• The letter Q and the letter O
• The letter Q and the number 0
• The letter S and the number 5
• The letter S and the number 8
• The letter V and the letter U
• The letter Z and the number 2

If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.

For US: 1- ***-***-**** or
For UK: (44) 0 ***-***-****
For AU: (61) 1-300-321-456

Note: iTunes Store support may request you provide your iTunes card's serial number in addition to images of your proof of purchase and front and back of your iTunes card in order to provide assistance with your iTunes card redemption. Providing this information when contacting iTunes Store support will help to expedite your inquiry.

Here are the example of iTunes Gift Card. The characters inside the orange box is the Serial number.

If you have questions please let me know. Thanks

Hi,

Please follow check my answer above. Thanks