Have been locked out of a gift I-pad for approx a year due to error induced search for iPhone I do not have. Unable to accertain Apple ID and...

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Hi Sczerba,

Thank you for waiting!

May I ask up to what screen are you getting on your iPad?

May I ask up to what screen are you getting on your iPad?

Dear Sczerba, It was a pleasure helping you with your Apple issue today. Here is a summary of the resolution.
Issue identified :

Forgot Apple ID

Solution Implemented :

Call customer

Found that the ID is in @icloud form

Customer already reach out to Apple but with no resolution.

Advised customer that the only way it can be unlock is if they will be able to provide a proof of purchase or reciept and bring it to the nearest apple Store

Aside from that they will have to find and know what the Apple ID is so the apssword reset can be done

Worst case scenario is that they will have to replace the ipad.

Answer Accepted

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****