My assword has been changed on my I-Pad

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My assword has been changed on my I-Pad

Last updated
Charles Totherow
Apple Expert

Hello and welcome to! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you is an independent professional support company. We are not associated with Apple nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Charles Totherow
Apple Expert

I'm sorry to hear that your password has been changed on your iPad. If you suspect unauthorized access to your device or an account linked to it, here are some steps you can take to address the issue:

  1. Try the Current Password: Make sure you haven't mistakenly entered the wrong password. Check if you've recently changed it and might have forgotten the new one.

  2. Reset Your Password: If you are unable to remember your password or if you're certain it has been changed without your permission, you can reset your iPad's password. Here's how to do it:

    a. Use iCloud: If you have enabled Find My iPhone/iPad and have an iCloud account linked to your device, you can use the "Forgot Apple ID or Password" feature on the lock screen to reset your Apple ID password. This should unlock your iPad.

    b. Recovery Mode: If you can't use iCloud or don't have an Apple ID associated with your iPad, you may need to put your iPad into Recovery Mode and restore it using iTunes or Finder on a computer. This will erase all data on the device, so make sure you have a backup if possible.

  3. Change Other Passwords: If you suspect that someone else changed your iPad's password, it's a good idea to change the passwords for your Apple ID and any other accounts linked to your iPad to ensure your security.

  4. Enable Two-Factor Authentication (2FA): After regaining access to your iPad, consider enabling two-factor authentication for your Apple ID and any other important accounts. This adds an extra layer of security to your accounts.

Remember to create a strong and unique password for your iPad and other online accounts to help prevent unauthorized access in the future. Also, be cautious about sharing your password and keep your device secure to minimize the risk of such incidents.

Charles Totherow
Apple Expert

Called customer and customer ipad says unavailiable at the moment.  Advised I would call back in 48 hours to follow up with the issue at hand.



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