I am running Windows XP, with Wordperfect. This morning I open Woerperfect and try to open my files and they will NOT open because of "Unsupported...

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I am running Windows XP, with Wordperfect. This morning I open Woerperfect and try to open my files and they will NOT open because of "Unsupported Format". I never changed any formats on my files. My email address is c**c@juno.com, and my home phone number is ***-***-**** . I really appreciate some help. Carlos Hamilton

Last updated 10/24/2014

Elixir Cada

Corel Tech

Hello and welcome to ExpertHelp LLC. My name is Elix and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

You can start the chat conversation by accessing the chat box below or by clicking the blue reply button on this page to send a message to me.

Posted 10/24/2014

Elixir Cada

Corel Tech

PHONE NOTES:
-cx getting error when opening WP files
-I asked for the file to be sent to my email for further troubleshooting on my end and I will get back to the customer.

Posted 10/24/2014

Elixir Cada

Corel Tech

Hi Carlos,

Sorry for the delay.

I check on the Cryptowall via google and looks like that this program is some sort of Spyware or ransom ware.

Do you have anti-virus program installed on your computer? I suggest to run an antivirus clean immediately.

Posted 10/26/2014

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I am running Windows XP, with Wordperfect. This morning I open Woerperfect and try to open my files and they will NOT open because of "Unsupported...

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