I have just purchased a SONY WALKMAN NW-ZX1 MP3 PLAYER HI-RES from Amazon.com for aprox. $650.00. Apparently Amazon,com out sourced this purchase...

I have just purchased a SONY WALKMAN NW-ZX1 MP3 PLAYER HI-RES from Amazon.com for aprox. $650.00. Apparently Amazon,com out sourced this purchase request. to a seller physically located in Tokyo Japan. When they filled the order they sent me the MP3 player already set up in the Japanese language and included all manuals, warranties, etc. strictly in the Japanese Language with absolutely nothing written in English. When I plugged my new MP3 player into my computer using my Windows 8.1 pro operating system I went to the WINDOWS folder and executed the 'setup' application. I immediately got a message that said " The file “installsetENG.ini” does not exist or you do not have access privileges for it". I need help. I need all necessary manuals to be sent to me IN ENGLISH. I also need to have a workable WINDOWS/setup application that actually includes the file “installsetENG.ini”. I also need instructions on how to transfer prerecorded CD's onto my new MP3 player. I also need instructions on how to transfer music files stored on my old "CREATIVE ZEN VISION M" MP3 player to my new Sonly MP3 player and or the software that can do this. I feel that your retailer in Japan to sell a product that was pre-programed in the Japanese language and sending manuals written ONLY in Japanese Language to a customer in the US where that language is not spoken is very, very unprofessional;. I hope you can provide a solution to all these problems and soon so that I can use what appears to be a very nice product.

When I plugged my new MP3 player into my computer using my Windows 8.1 pro operating system I went to the WINDOWS folder and executed the 'setup' application. I immediately got a message that said " The file “installsetENG.ini” does not exist or you do not have access privileges for it". I need help.

A. I need all necessary manuals to be sent to me IN ENGLISH.
B. I also need to have a workable WINDOWS/setup application that actually includes the file “installsetENG.ini”.
C. I also need instructions on how to transfer prerecorded CD's onto my new MP3 player.
D. I also need instructions on how to transfer music files stored on my old "CREATIVE ZEN VISION M" MP3 player to my new Sonly MP3 player and or any software I may need to do this.

I AM ONLINE RIGHT NOW AND YOU CAN CALL AT 1- ***-***-**** OR YOU CAN ACCESS MY COMPUTER SESSION AN MAKE ANY CHANGES THAT ARE REQUIRED TO GET THIS MP3 PLAYRER WORKING.

I STILL NEED ENGLISH VERSIONS OF ALL USER GUIDES AND/OR USER MANUALS FOR THIS PRODUCTS.

I HAVE MANAGEDD TO DOWNLOAD MP3 FILES FROM MY CREATIVE ZEN VERSSION: M MP3 PLAYER TO A FILE ON MY C: DRIVE CALLED "CREATIVE LABS PLAYLISTS (FOLDERS)" THAT WE CAN USE TO DOWNLOAD TO MY NEW MP3 PLAYER.

Complete the above two installations and saved to my "Favorites" in Internet Xployer. At least l now have a product user guide actually written in English. That will help a lot. Thanks

The MP3 player itself is still totally useless and does nothing except provide a button on the intitial screen to switch back and forth between two storage locations. "Set up routine: in Windows/setup taken off the new MP3's internal storage still generates the same error message that I have listed at least two times above. New MP3 player is still useless even through what does come to the screen in now in English. Still need help getting the MP3 player to actually work.

To Ramy De Jesus:

I found the firmware version of my WALKMAN MP3 player:
version: 1.13

As you asked me for in your last note.

It's getting close to Christmas and I have a boy who will be very disappointed if his MPS player does not work.

Please expedite this fixed and get us up and running today 12-19-2014 PLEASE !!

Update by Dave Cleveland

I thought you were going to log on to my computer session and get this thing repaired. What happened to that strategy? I believe that I am the ONLY administrator to my computer and when I log on using my ID and password I get automaticly loged in as the computer administrator.

ID = 756 818 838
Password = 7420

I hope you can get my MP3 player working in this session. I am logged on and waiting for you to access my computer.

SORRY I have to log off for a minute and then log back on to teamviewer. Below are the new ID and Passwords that should now work for you.

ID = 756 818 838
Password = 1261

I hope you can get my MP3 player working in this session. I am logged on and waiting for you to access my computer.

SORRY I had to reboot my system (getting screen lock ups) then log back on to teamviewer. Below are the new ID and Passwords that should now work for you.

ID = 756 818 838
Password = 6497

I hope you can get my MP3 player working in this session. I am logged on and waiting for you to access my computer.

PLEASE CALL 1- ***-***-**** . We can then both make sure my machine is logged on my teamviewer session is still active at of 1:45 PM Michigan (EST) time and the ID is still: 756 818 838 and the PW is nowl: 3420.

PLEASE CALL AND LETS GET THIS FIX DONE TODAY. GETTING VERY TIRED OF TRADING TEXT MESSAGES WITHOUT SEEING ANY PROGRESS TOWARD A WORKING MP3 PLAYER. I AM NOT HAPPY!