Dear Glenn, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :
Cannot Erase Video clips and image on the storage
Solution Implemented :
Call customer and assisted in going to set up > Media settings > Format and selected the internal storage for formatting
Checked the playback menu again and all video are now erased
Issue resolved
If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****