I have bought recently a Sony Bravia X7500F Smart TV Two issues:...

Answer

Customer

I have bought recently a Sony Bravia X7500F Smart TV Two issues: There seems to be no easy way to display and connect 'External Devices' representing a USB or Networked Device (eg desktop computer) like is the case with HDMI external inputs which are nicely displayed and then can be selected. USB: There are three physical USB inputs. The supplied TV resident 'Help' advises to depress the 'Home' button and 'Media' will be displayed from which to select the a USB. There is no such thing. I managed to display one USB. But to re-display it - impossible. Networked Device: I was able to set up two networked devices via Setting. They are actually displayed (also the wireless router is showing up). I also networked the Windows based two computers. But how do I access those two computers on the TV to initiate the display of stored videos, photos etc? Amazingly the networked device names were displayed following the USB device name (the one USB I had inserted after depressing the Home button (as is advised). Surely, this can not be the right way to access a Networked Device??? In any case, an error message came up saying no files are avaiable to access. Thanks in advance for your hopefully enlightening answers which will solve all my problems. Rolf Rekort

Last updated 10/14/2019

Ferdinand Aquino

Sony Expert

Hello and welcome to ExpertHelp.com! My name is Ferdinand Aquino and I'm going to do everything in my power to answer your question to your full satisfaction!

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We are not associated with Sony nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated 10/14/2019

Ferdinand Aquino

Sony Expert

Dear Rolf, It was a pleasure helping you with your Sony issue today. Here is a summary of the resolution.
Issue identified :

Assistance on how to navigate to the USB device content

Connecting a computer

Solution Implemented :

Call customer

Assisted in checking other USB devices and found that the problem is the USB device that customer is plugging in.

Plugged in a known good USB drive and it was detected right away.

Advised customer that content viewing thru a regular computer is not possible but only to a server operating system.

The computer can still connect to the TV by using the TV as an extedrnal monitor

Issue resolved

If issue resurfaces in next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page or if you have billing questions, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted 10/14/2019

Featured Sony Expert

Byron Narciso
Sony Expert

Byron has over 15 years of Technical Support Experience with expertise on Windows, Apple devices , Android, Virus Removal, Cloud Computing, Email Configuration, Smartphones, Facebook, Instagram, Kindle, Twitter,Dropbox, Linkedin, Printer configurations and Networking. He has worked for some of the top computer manufacturers in the world and has served as a Subject Matter Expert for Level 1 and 2 technicians providing assistance in resolving advance technical issues. Byron holds a degree in Electronics and Communications Engineering with a DSCE and CCNA certification.

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

Whether you have a quick question while preparing your taxes, troubleshooting a computer problem, or need to hire an attorney, ExpertHelp is the most convenient and affordable way to connect with the right service professional to get the job done.

ExpertHelp has been in business since 2011, is an A+ Rated Better Business Bureau accredited member, and offers a 100% satisfaction guarantee on every question you ask!

I have bought recently a Sony Bravia X7500F Smart TV Two issues: There seems to be no easy way to display and connect 'External Devices'...

How It Works

Get an answer in three easy steps. Here's how it works...

1. Ask Your Question

2. Pick Your Priority

3. Get An Answer

Answer

Testimonials

Featured Sony Expert

About ExpertHelp

ExpertHelp is changing the way you connect with service professionals.

More Sony Questions...

Ask Your Sony Question & Get An Answer Now!