I posted a question for support 24 hours ago and have not had a response other than to wait. My reference no is 1077578. I have a new Samsung...

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Customer

I posted a question for support 24 hours ago and have not had a response other than to wait. My reference no is 1077578.
I have a new Samsung Note edge and when I try to share a file, the software offers me various apps to use to share with. It does not include emails apps. How do I include those in the apps which I can use to share files with?

Last updated
Jenny Muralidharan
Customer Support

Dear Harry,

We regret the wait. We have been unsuccessful in finding an Expert yet who can offer you a solution to your inquiry.

Please kindly let us know if you would like us to continue looking for help or have your question cancelled and payment refunded.

We understand this is not the best alternative, but we have failed in offering you prompt assistance, and that is something we truly regret.

Regards,
Customer Support
ExpertHelp LLC

Posted
Bill
Technician

Hello and welcome to ExpertHelp LLC. My name is Bill and I will be helping you with your question. I will use my expertise to offer you the most accurate and helpful solution to your problem.

To get started, I might need to request additional information from you in order to qualify the issue better. So, please read my replies and respond to them as soon as you can so we can have this solved in no time. Please wait a few minutes for my next message.

Alternately, you may also be able to join me in the live support chat you see in the lower right hand corner of the screen for a fast resolution.

Posted
Bill
Technician

Harry,

If you have a document you wish to share via email, you can choose text or a Doc file, and you should be able to email it.

What kind of file are you trying to share via email?
take care,
Bill

Posted
Customer

Hi Bill,
Thank you for responding.

I have been working with the phone over the last day since I first reported the issue.

The issue is that when I am in the gallery app and I tap on a FILE TO SHARE IT, a number of different apps are selected by Gallery and are presented to the user to share the files with someone else.

In my previous android apps, including note 3 and another note edge, gmail and mail apps were offered for use in sharing files.

I have since learned that if I go into file explorer and highlight a file, I can use the mail apps to share. How do I configure gallery to allow me to use mail apps?

Posted
Customer

Further, If I download another gallery app such as Quickpic which does work, how do I make it the default app which my camera downloads to?
Regards,
Harry

Posted
Bill
Technician

The Gallery application lets you send photos and videos using email or multimedia messages. You can share photos on your social networks (such as Facebook, Picasa, and Twitter) and share videos on YouTube. You can also send them to another phone or your computer using Bluetooth.

You just have to decide how you want to share the phone or media. Email? Multimedia? Google+? Picasa? YouTube?

The gallery is only for sharing photos and multimedia. There is not a way that I am aware of to configure the gallery to share apps and mail them.

Posted
Customer

Thank you for your reply.
I did receive a response a few minutes ago from Bill who suggested I respond via live chat.
Unfortunately, either live chat does not work or he has not been able to reply.
I would appreciate it if you would provide a refund please.
Harris Schlen

Posted
Bill
Technician

Harry,

Are you still experiencing problems?
take care,
Bill

Posted
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