I need access to my Facebook on my computer back asap. I changed my password to a longer one becuase I heard people were hacking accounts after...

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Customer

I need access to my Facebook on my computer back asap.

I changed my password to a longer one becuase I heard people were hacking accounts after accidently logging out one day I have no idea what the password is I changed it to.

I also don't know secret the question and my facebook attached email is no longer due to being hacked years ago, I don't have another email attached to facebook to access change of password etc..

Need access to my facebook asap for Business reasons.

Here's what I have tried so far:
Everything no facebook tech support I can ring either. I also tryed sending 3 friends a code but didn't work.

Here's my brand/make/model:
Facebook

Last updated
Rofel Lantican
Technician

Hello and welcome to ExpertHelp.com! My name is Rofel and I will do my best to help you.

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Facebook nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too.

If you didn’t intend to post your question on our site and do not wish to utilize our services, please let me know and I’ll arrange for you payment to be refunded right away. Otherwise, let’s get started! :)

I might need to request additional information from you to better understand how to help you. Please read my replies and respond to them as soon as you can so we can have this solved in no time. Hang tight while I prepare my next message.

Last updated
Rofel Lantican
Technician

Hi Christian,

I Apologize I think we got disconnected on our chat session. Unfortunately, there's no way you can add a new email address on your Facebook account using your phone if you dont know the password. The only way to fix this is to contact Facebook and report the issue. Let them know that the email address associated on your account is no longer available and you can't reset your password.

You can send a report to Facebook using this link > Report an Issue

Please provide a detailed description of this issue, including:

  • What you were doing when the problem occurred
  • What you expected to happen
  • What actually happened

If you have questions please let me know.

Posted
Customer

Can't use link u provided i need my password for facebook

Posted
Jenny Muralidharan
Customer Support

"Well in the end I'm still not back into Facebook so the problem isnt fixed I really need it fixed asap. Service was good but problem isnt fixed" Ticket #40462

Posted
Rofel Lantican
Technician

Hi Christian,

Thanks for your response and sorry for the delay. I attempted to call you, but unfortunately it rang out. Please post a message here letting me know when you'd be available so I can call you back again.

Since we already sent a report to Facebook please wait for them to respond to the request. If you have questions please let me know.

Posted
Customer

Yes missed it sorry didn't know who it was.. any other ways to solve this problem ?

You ring anytime today or tomorow my Time - "Sydney Australia"

Thanks

Posted
Rofel Lantican
Technician

Chat Established:

  • Advised customer to ask a friend or relative to logint o Facebook to send a report
  • Explained to the customer that this is the only way to fix the issue
  • Advised customer to let us know what happen
Posted
Customer

Can you please put facebook link here or email it to me ?

I want to send to Facebook tomorow.

Thanks :)

Posted
Customer

I already told you I can use that link I don't know password

Posted
Customer

" I cant use it "

Posted
Rofel Lantican
Technician

Thanks for your response. That's the reason why I am asking you to ask a friend or a relative to login their account so you can submit a report

Posted
Customer

And what do I say in the report ? There must be another way to solve this there no email for billing with Facebook ?

Posted
Rofel Lantican
Technician

Unfortunately there's no other way.

Please provide a detailed description of this issue, including:

  • What you were doing when the problem occurred
  • What you expected to happen
  • What actually happened
Posted
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