Why won't my copy of Dropbox "start" on my ASUS desktop, where it was originally installed. Here's what I have tried so far: IO have already done...

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Customer

Why won't my copy of Dropbox "start" on my ASUS desktop, where it was originally installed.

Here's what I have tried so far:
IO have already done this this in detail. Where is that info?

Here's my brand/make/model:
of what? ASUS desktop, Windows 7

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles and I will do my best to help you. Please sit tight while I prepare my next response.

Posted
Charles Totherow
Technician

Before we get started, I want to remind you ExpertHelp.com is an independent professional support company. We do not have any affiliation with Dropbox nor are we paid to provide support on their behalf. However, we have helped hundreds of customers with similar questions and believe we can help you too. OK, let’s get started! :)

I’ll be giving you a call soon. If I don’t catch you this time, please reply with a few times that work best for you and we can connect one of those times.

Posted
Charles Totherow
Technician

phone/remote notes:

  • called customer
  • remotely accessed computer
  • uninstalled and reinstalled dropbox
  • dropbox not connecting to their network/the app itself
  • check network settings on computer/all are fine
  • checked firewall to see if dropbox was being blocked/was not
  • dropbox error message keeps saying check network settings which i did/all are fine
  • able to browse the web and check email just fine
  • tried all troubleshooting steps that I could think of
  • advised customer I would try to get him to a higher level expert s soon as possible
Posted
Charles Totherow
Technician

customer home phone: ***-***-****

Posted
ChadnBrown
Technician

Hello, my name is Chad. I will be taking over your question, and will be giving you a call in the next 30 min. or so. I look forward to helping you!

Last updated
ChadnBrown
Technician

Called cx:

Left voicemail

Posted
ChadnBrown
Technician

http://download.teamviewer.com/download/TeamViewerQSen.exe

Posted
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