I've been using OpenOffice.Org for years, and love it -- but today, I typed in a page of text, saved it and printed it out. Then, all of a sudden,...

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Customer

I've been using OpenOffice.Org for years, and love it -- but today, I typed in a page of text, saved it and printed it out. Then, all of a sudden, the page appeared on the screen of my computer as a tiny page -- and so, now, do all my other files. I'm not aware of what key I, apparently, hit to cause this to occur -- or how to change it back. I tried shutting down, then re-starting my computer, but that didn't help. (And, not being extremely proficient, I'm afraid to try too many things. lest I screw something else up.) Thanks for your advice!

Last updated
Relly De Jesus
Technician

Thank you for waiting.  I apologize I wont be able to offer you the most helpful answer on this issue. I have escalated your question so that it will be taken care of an Open Office Expert. We appreciate your patience. You will be notified via email when a new Expert contacts you for continued support for your issue.

Posted
Customer

So I sent an email to Erica -- I guess I'm supposed to type here instead. This makes no sense because I just paid an extra $20.00 for the 'remote service' to have someone take over my computer remotely and fix the problem.  So it makes no sense to use phone support -- phone support for what???

Posted
Relly De Jesus
Technician

Hello Denise... please wait a bit till an expert is available for phone / remote support... Thank you for your patience.

Posted
Customer

And BTW -- your company, I'm delighted to see, gets rave reviews online (a BBC website, I think) -- a relief, since not all online companies do!

Posted
Customer

Oh, thanks -- our messages crossed in cyberspace - just saw yours Relly - worth the wait to get the problem solved!

Posted
Relly De Jesus
Technician

Thank you for your patronage Denise... We always do our best for the customers. Please wait for an email for an expert to take over. Thank you for your patience Denise

Posted
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

I’m available to chat now. Please let me know that you are ready by posting a response. I’ll leave my chat session open for the next 15 minutes or so and wait for your reply. If I don’t catch you this time, please respond with a few times (including your timezone) that work best for you and we can connect then.

Last updated
Charles Totherow
Technician

Please let me know when you are ready

Posted
Customer

Since I opted for the 'you solve the problem remotely,' I'm ready -- but what is it that you need me to do? 

Posted
Customer

I was delighted with the services I received today!  The person from ExpertHelp not only solved my problem completely -- and quickly -- he also showed me how to solve it myself, should it occur again!  Because of my inexperience, I chose to opt for remote service.  I'd give the service 5 stars -- and I've NOT had the same experience with other online tech services. 

Posted
Charles Totherow
Technician

Dear Verona, It was a pleasure helping you with your OpenOffice issue today. Here is a summary of the resolution. 
Issue identified:  When customer would click to open open office text document, the page was not filling the whole screen.
Solution Implemented:  I remotely accessed customer computer and fixed the issue using the view options under open office.  I walked customer through the steps to fix the issue if it ever happen again.  Problem solved
If issue resurfaces:  In next 30 days, come back to this Question page and let me know. If you are unable to find your way back to this Question page, please contact our customer support either by email (s**t@experthelp.com) OR call us at ***-***-****

Posted
Charles Totherow
Technician

Hi denise.  My mistake about your name.  Please except my apologies.

Posted
Customer

Hey, no sweat -- you fixed my problem, which is the bottom line!

Posted
Charles Totherow
Technician

Thank you

Posted
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