I have 2 hand held phones, along with my original house phone mounted on the wall in the kitchen. Both uniden phones quit working at the same...

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Hi Luscious,

The first thing to check for problems like these is to make sure that the phone line itself is working. Can you check if the phone line cable is properly inserted to the base units phone line jack and to the wall please. You can also try a regular phone to the line which the base unit is connected to check if you get a dial tone. Please let me know so that we could isolate the line issue as the cause of the problem. You can reply to me by typing in your reply and clicking on the blue Send Response  button to send it. I will be waiting for your response. Thanks

You mean you plugged in a regular phone (not the uniden phone) and it also doesnt have a dial tone correct?

It looks like the line where the Uniden phone is connected is not working. The phone line jack on your kitchen, were you able to check if it has a dial tone? 

Okay if that phone rings lets what we will do is to test the Uniden phone on that line (where the other phone rings). Are you able to connect the Unidens base unit to that line for testing instead of where it was originally connected? This is to make sure that theres no problem with your Uniden phones.

Yes try it on the line that works and tell me if you get a tone. Thanks.

Thank you. I think the issue is not on the Uniden phone but on the phone line itself. Does the line on the Kitchen and where the Uniden phone was previously connected the same line? meaning using the same phone number?

Thanks. the reason why I asked you if it has the same number is because I want to make sure that this is not a service provider problem. 

I'm thinking that the problem is within the wiring of the line where the Uniden phone is connected has somehow lost contact on the wall jack.

If you look at this picture, one of the wires must have lost its contact on the phone jack or the problem could be the jack itself or somewhere along the line.

Your service provider is Cox Cable right? Do you have a number to call them? This problem needs home technician service since the line must be carefully checked and reconnected to be able for you to use that line or any other phone lines which has a loose or broken connection.

Youre welcome. Im glad we were able to sort out the real cause problem for you. Please dont forget to click on the green Accept Answer to on my last message below to close this question. Thanks.