I can't my brand new remote to change channels nor shut the Direct TV box off. I've tried the mute/select - enter 961 - channel up - then the last...

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Hi Anita,

May I now where did you purchased the remote? Did you use fresh batteries on it? 

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Are you there Anita?

Please send me a reply when you are ready by entering your message in the box at the top then hit the send response button to send.

Hi Anita,

I am making a follow up on this issue.

May I know where did you purchased the remote? Did you use fresh batteries on it? 

Try to reset the remote by removing the battery and press and hold down the power button for 20 secs. Put the battery back then check the issuse again.