Facebook business page was hacked, they added two random e-mails gave them full admin control, changed my control to minimal basic, and now I can...

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Facebook business page was hacked, they added two random e-mails gave them full admin control, changed my control to minimal basic, and now I can no longer gain access to it.... but I still can get into my personal account.

Last updated
Charles Totherow
Technician

Hello and welcome to ExpertHelp.com! My name is Charles Totherow and I'm going to do everything in my power to answer your question to your full satisfaction!

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Posted
Charles Totherow
Technician

Sorry to hear that your Facebook business page was compromised. Here's a step-by-step guide to help you attempt to recover it:

  1. Immediate Action:

    • Change your personal Facebook account password immediately to ensure the security of your personal account. This can be done by going to the settings of your Facebook account and then selecting the 'Security and Login' option.
  2. Report the Issue to Facebook:

    • Visit the Hacked Accounts section of Facebook's Help Center.
    • Follow the on-screen instructions to report the compromise.
  3. Gather Evidence:

    • If you have emails or notifications about the unfamiliar changes, make sure to save them.
    • Screenshots of the business page (if accessible) showing the unauthorized admins or any other suspicious activity.
  4. Use the Facebook Business Help Center:

    • If your business page is associated with Facebook Business Manager, you can visit the Business Help Center.
    • There might be options to report a compromised business page or seek support. The response can be more efficient if you're spending on advertising with Facebook.
  5. Additional Recovery Steps:

    • If you've linked your Facebook page to an Instagram account or any other platforms, check those platforms for any suspicious activities or changes.
    • If you used the same password for other online accounts as you did for Facebook, change those passwords immediately.
  6. Once Access is Regained:

    • Review the roles and permissions of the page and remove any unfamiliar or unauthorized users.
    • Revoke access to any suspicious apps or services connected to your page.
    • Consider enabling two-factor authentication for added security. This can be done from the 'Security and Login' section of your settings.
  7. Seek Legal Action:

    • If you believe there was significant harm done or data breached and you can identify the culprits, you may wish to consult with a legal expert to determine if any legal actions can be taken.

Preventive Measures:

  • Regularly review and update the roles and permissions of people associated with your business page.
  • Educate team members about phishing and not clicking on suspicious links.
  • Keep your devices secure by updating software regularly and using strong, unique passwords.
  • Enable notifications for any changes or logins from unfamiliar devices or locations.

Remember, the faster you act, the better your chances of regaining control of your business page. I hope you can recover your page soon. If you need more assistance or have other questions, feel free to ask.

 
 
 
Posted
Jenny Muralidharan
Customer Support

Hey Meghan, we know how frustrating a hacked Facebook business account can be. Charles, our Expert has shared steps to help you regain access and is ready to assist. We're well aware of the delays in response from Facebook support, and we're dedicated to providing you with a quicker and more efficient resolution to your problem. Rest assured, our team is ready to assist you and has your back. Share your remote tech support availability to expedite the process. We're committed to your security and a swift resolution. 

Posted
Charles Totherow
Technician

I'm sorry to hear that your Facebook business page was hacked. It's important to take action to regain control of your page and secure it. Here are some steps you can take:

  1. Report the Compromised Page:

    • Go to the Facebook Help Center (https://www.facebook.com/help/).
    • Click on "Report Something" at the bottom of the page.
    • Select "Hacked Accounts" and then "My Page was Hacked."
  2. Recover Your Page:

    • You will be asked to provide some information to verify your identity as the owner of the page.
    • Follow the on-screen instructions to recover your page. Facebook will guide you through the process.
  3. Secure Your Personal Account:

    • Make sure your personal Facebook account is secure. Change your password to a strong, unique one.
    • Enable two-factor authentication (2FA) for an extra layer of security.
  4. Remove Unauthorized Admins:

    • Once you regain access to your business page, remove the unauthorized email addresses that were added as admins.
    • Go to your Page Settings > Page Roles and remove any individuals or email addresses you don't recognize.
  5. Review Page Activity:

    • Check your page's activity for any unauthorized posts or changes made by the hackers and remove or undo them.
  6. Monitor Your Page:

    • Keep a close eye on your business page for any unusual activity even after recovering it.
  7. Report to Facebook:

    • If you're still having trouble regaining control, you can report the issue directly to Facebook through their Help Center.
  8. Review Security Practices:

    • Consider implementing additional security measures for your business page, such as regularly changing passwords, educating your team about security best practices, and limiting admin access.

It's important to act quickly to recover your business page and prevent any further damage. Facebook's support team can also assist you in the recovery process, so don't hesitate to reach out to them for help if needed. Additionally, ensure that your personal account remains secure to prevent further unauthorized access to your pages.

 
 
 
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